Wholesaler Terms and Conditions
Application to Wholesale:
To further ensure we are only selling to true retailers and online businesses, we ask all potential retailers to complete our wholesale application form. We will carefully review and those businesses approved will receive a confirmation email along with their username and password within 1-2 businesses working days. We reserve the right to deny and approve those businesses we believe will fit in with the Wild Dough Co branding, and also discontinue wholesaling to any businesses who are found to not adhere to any of the listed terms and conditions.
Please note we are only offering Playdough for wholesale purchase at this time. All colours and limited edition colours/packs will be available in both sizes.
There is a $200 minimum spend on your orders. All playdough in both jar sizes is available for purchase.
All orders are processed through our website through the ‘Wholesale Collection" under SHOP in the main navigation bar. Once you have been approved as a stockist you will be issued with a logon and password, which will give you access to our online wholesale collection page.
A flat rate shipping fee of $20 is placed on all Australian wholesale orders. This amount is subject to change. Alternatively, pick-up is available from Mentone in South-East Melbourne. International orders to be quoted pending shipping country.
Shipping Issues on Online Orders:
Please be sure to double-check your ship-to address upon check out, as we cannot be held responsible for shipping address errors. It is your responsibility to make sure your order is going to your exact address when you review your order information.
Orders are filled and shipped within 7-14 days from the day you order. The only exception to this is weekends and public holidays.
Reporting shortages /incorrect items:
Please let us know immediately, within 48 hours of receiving your order if incorrect or unordered items have been sent with your delivery. Contact firstname.lastname@example.org
Damaged Items/ Customer returns:
Should a customer return any Wild Dough Co product to you that is damaged or broken due to material failure or workmanship issues please call or email us with details of the defect so we can look to replacing the item. However we require the product to be sent back to us in Melbourne, Australia. Each return must only be sent back to us upon request and approval of returning the faulty item and a photo may also be requested to be text or emailed through to us prior to returning the item.
Each of our products undergo quality checks however we also urge you to also inspect all the items in your shipment . We are happy to issue replacements when the defects are reported to us within 2 weeks of you receiving your shipment. However items not reported to us within this time frame will not be accepted for return and replacement or refund.
If you are returning a faulty product, please ensure that you contact us by email first explaining the quality issue prior to returning it - ensure that all returned items are in their original packaging. Please treat your return just like a return in your own store.
Removing Wild Dough Co Labels:
All Wild Dough Co labels are to remain on our products at all times. We reserve the right to discontinue wholesale business with anyone reported to have removed our labels and using their own in their place.
Resale of Wild Dough Co Products:
You will find our suggested and recommended retail price on all of our products on our website. This however is a guide, you are welcome to set your own retail price and mark-up however we strongly advise that all items are sold at a reasonable retail markup. To ensure we keep it fair across the board of our wholesalers, we do not accept anyone reselling our products at wholesale or near wholesale prices, or on Ebay. We reserve the right to refuse future business with you.
We accept bank transfer, debit/credit payments only, including Visa and Mastercard. We do not offer terms or ship COD. Paypal and Afterpay is not accepted for wholesale orders, additional charges will be applied if payments are received via these avenues.
Online Payment & Security:
Online payments are processed via secure payment gateway. Wild Dough Co website is secured by encryption SSL Certificates.
If we ever decide to change our minds about any of the above, update pricing or minimums, or discontinue certain styles and colours, we may do so at any time.
We reserve the right to hold sales on any products in our online store at any time.
Once you have been approved as a wholesaler, you have permission to download and use any of the images relating to our products which you are selling in your store or online. If you require higher resolution images please contact us and we can organise to have them emailed out to you. However our images are only to be used in association with promoting our range and not for personal use.